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The following General Conditions are part of the Charter-confirmation. Changes to these terms are valid only when confirmed in writing by AIR
AMBULANCE.
- Request / Booking
The application / booking is valid in written or verbal form. The offered transportation is subject to aircraft and crew availability until receiving the
written confirmation of AIR AMBULANCE. After written confirmation the flight remains subject to granting of traffic-rights, slots and all necessary
governmental approvals. In the case that landing or over flight permissions are not granted by the according authorities without AIR AMBULANCE
being held responsible for this, costs equal as in case of a cancellation (see below 7.) will be charged.
- Conditions of Transport
The charter of aircraft is valid according to charter-confirmation. Unplannable additional costs e.g. war-risk insurances, royalties, late-night handling,
de-icing costs etc. will be charged separately. Changes of routing and/or Flight Schedule are subject to approval of AIR AMBULANCE and can be
charged separately according to increased requirements and according surcharges. All changes are subject to the final decision of the pilot in
command.
- Limitation of Liability
The transportation of passengers, baggage or cargo is performed under the regulations of the Warsaw Convention. AIR AMBULANCE takes on no
responsibility for incidents of force majeure e.g. strike, war, or sabotage. The transportation of cargo is performed under the same regulations.
- Flight Times
The flight times mentioned in offers and confirmations are net flight times without Check-in/out times.
- Availability / Substitution
AIR AMBULANCE shall be entitled, in case of not availability of the offered aircraft, to substitute with a comparable alternative aircraft of its own
fleet. In any event of force majeure the aircraft can be substituted by any aircraft of the fleet of AIR AMBULANCE. In case that no aircraft of the
own fleet is available, AIR AMBULANCE shall use its best efforts to substitute with another aircraft of the same standard.
- Documentation by Passengers
It is the passengers obligation to provide all necessary travel documents which are required for immigration/emigration according to the regulations of
governmental or other authorities of all relevant states/countries. AIR AMBULANCE has the right to refuse the transportation of any passenger or
cargo, who/which does not comply with the regulations of these states/countries, or whose traffic documents are incomplete. AIR AMBULANCE
shall in no way be liable for loss or expense due to failure on the part of passengers to comply with the mentioned requirements.
- Cancellation Terms
In case of cancellation of an entire flight program or any parts of the program, the following cancellation fees apply:
a) |
|
Cancellation
up
to
96
hours
prior
to
scheduled
departure:
20%
of
the
agreed
flight
price. |
b) |
|
Cancellation
less
than
96
up
to
48
hours
prior
to
scheduled
departure:
40%
of
the
agreed
flight
price. |
c) |
|
Cancellation
less
than
48
up
to
24
hours
prior
to
scheduled
departure:
60%
of
the
agreed
flight
price. |
d) |
|
Cancellation
less
than
24
hours
prior
to
scheduled
departure:
80%
of
the
agreed
flight
price. |
In the event that AIR AMBULANCE already made the aircraft available at the airport of departure, all costs arising out of this action will be charged
additionally without any obligation by AIR AMBULANCE to prove these costs.
- Agent / Broker orders
In the event that AIR AMBULANCE is chartered by Agents/Brokers on behalf of third parties, the Agents/Brokers are liable for all obligations
concerning the clients' side in the charter contract.
- Terms of Payment
If not otherwise agreed, all payments are due without deduction 2 working days prior first flight. Should a customer not or not in time fulfill an agreed
term of payment, AIR AMBULANCE is entitled to refuse transportation and to charge costs equal as in case of a cancellation (see 7.).
- Others
In the event that parts of the general conditions become invalid, the remaining paragraphs are not affected.
Any dispute shall be referred to the jurisdiction of the Courts of Milano. Valid from: January 2012.
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